Shipping within Australia

Products are shipped at an express flat rate of $10.00 AUD with the exception of mittens, which are shipped for $3.95 AUD. Orders are shipped the next business day via Australia Post.

 

Shipping Worldwide

International orders are shipped by Australia Post. Please allow two to three weeks for delivery. Shipping costs are a flat rate of (AUD) $10.00.

 

Despatch

Orders are shipped the next business day through Australia Post. Contact us for rush shipping. Pricing for urgent orders available on request.

 

Online Returns

Items in original packaging and condition can be returned for a refund within 14 days from the date of receipt. Returns are made at customer’s expense. Proof of posting is not proof of delivery, and we cannot accept responsibility for items lost or delayed so please use a reliable shipping method.

To return items, enclose online purchase order number, phone number, your name and your address. Ship to Bebitza—Online Returns, P.O. Box 5315, Canning Vale South, Perth, Western Australia 6155.

Refunds for online or telephone orders will be credited according the original purchase method. Please allow three business days for your statement to reflect the transaction. 

 

Faulty merchandise

In the event of an error, email us at customerservice@bebitza.com or phone +61 1300 792 993 as soon as possible. Bebitza does not accept returns on faulty items prior to the item being assessed via email, telephone or head office.

Problems that develop after the goods have had a fair amount of use will not be accepted as faulty. (In an event that items are returned and deemed faulty from use, customers are notified and items will be returned. Customers may be required to cover postage.) If the goods are deemed to be faulty, the total cost of the transaction, including initial and subsequent postage, will be refunded. By purchasing goods on bebitza.com, you agree to the above terms and conditions. Bebitza reserves the right to change this policy at any time. Please ensure that you are aware of this information before you make your purchase.

 

Missed Deliveries

If a delivery has been unsuccessful and requires a subsequent delivery because of a customer’s error (e.g., wrong address was provided), a redelivery fee will apply. If Bebitza is responsible for the error, there will be no additional charges.

 

Order Cancellations

Orders must be cancelled by contacting Bebitza with 24 hours of placement. A $10-cancellation fee applies. Please note: Orders that have already been shipped cannot be cancelled.